Application Specialist IT in ShopriteX Company at Brackenfell – Cape Town
Purpose of the Job
To plan, manage and support IT Applications and perform all support activities within the specified area.
Job Objectives
- To plan and manage all activities within the area of technology and within his/her responsibility
- Monitor and control allocated human and material resources
- Manage re-active tasks
- Planning, managing and controlling projects within the specified environment
- Managing Third-Party software releases
- Do Software configuration
- Contribute to Design of Software enhancements
- Liaise with relevant teams and drive infrastructure enhancements
- Drive Change control process
- Manage project dependencies, team and stakeholder relationships as it relates to the project
- Co-ordinate and integrate activities across multiple functional lines
- Provide back-up to relevant managers
- To ensure timely and effective communication with the delivery team, stakeholders and the business support users
- Liaise with other managers within the ICT functions and within the business
- Manage user expectations through regular communication with the user group
- To effectively manage the day to day IT operations within the specified area
- Create procurement orders and change requests
- Follow-up of procurement orders and change requests
- Monitoring and following up of all open service desk calls
- Identify and resolve any support call trends
- Handle any relevant support issues
- User Support in the specified area
- 2nd Level Support for the specified area
- Support for 1st level support on the service desk
- Train 1st level support
- To efficiently manage relationships and deliverables within the specified IT environment
- Investigate new technologies within the specified area
- Manage software bug and Enhancement lists
- Vendor call management
- Manage SLA with vendors
- Schedule change requests with both internal teams and vendors
Qualifications
- IT related Diploma / Degree (Desirable)
Experience
- 5 years broadly skilled in information and communication technology (Essential)
- 5 years of knowledge of all stages of systems development from specification to implementation (Essential)
- 3 years exposure to vendor management (Essential)
- Exposure to working in a Scrum Team (Essential)
Knowledge and Skills
- Problem-solving skills (Essential)
- Interpersonal skills (Essential)
- Communication skills (Essential)
- Project management skills (Desirable)
- MS Office suite (Essential)
- Jira (Desirable)
- Analytical Skills (Essential)
- Applying expertise and technology
- Planning and organising
- Delivering results and meeting customer expectations
- Relating and networking
- Persuading and influencing
- Adapting and responding to change
