Team Leader: Acquisition At Capitec Bank Ltd

Purpose Statement

• To lead the Inbound- or Outbound Sales team within the Relationship Suite and establish a proactive sales and service culture that will grow the client base and achieve financial sales and service objectives.
• To be responsible for day-to-day activity management, resource planning and people management for the relevant team.

Experience

Minimum:

• Banking experience of at least 3 years, of which 1 year should have been spent in the Business Banking environment.
• At least 2 years Sales Contact Centre experience.
• 2 years supervisory / leadership experience.
• Experience in taking leadership with successful marketing and sales campaigns.
• Experience in preparing and motivating Credit applications.
• Sales management experience is essential.

Ideal:

• 3+ years Banking experience
• 1+ years Business Banking experience.
• 2+ years Sales Contact Centre experience.
• 2+ years supervisory / leadership experience.
• Preferably 2 years’ experience in any of the following environments would be an added advantage: Inbound/Outbound Contact Centre and Capitec Business Bank Products and Procedures

Qualifications (Minimum)

Qualifications (Ideal or Preferred)

Knowledge

Minimum:

• Sales Campaign principles and practices to manage and optimise retention and growth within the Suite.
• Business Banking knowledge.
• General banking practices and procedures.
• Knowledge of competitor product offerings/ channels/ operational and marketing tactics.
• Credit principles and practices, including an understanding of credit application, securities.
• Legal entities (companies, close corporations, sole proprietorships etc.) in the commercial market and the legislative restrictions and requirements governing these from a financial services perspective.
• Financial Advisory and Intermediary Services Act (FAIS) and the Financial Intelligence Centre Act (FICA).

Ideal:

• Features, benefits and value propositions of the respective company product/service offerings.
• Multi-level products available and pricing structures
• A good knowledge of administration processes and procedures pertaining to Business Banking transactions

Skills

Conditions of Employment